Policy
A clear overview of how refund requests are reviewed for SniperCoders video editing, social media marketing, website development, app development, and custom software services.
Last updated: June 2026.
Payment Terms
We believe in transparent payment terms. Here's a clear breakdown of our refund policy for all services.
Most projects require an advance payment or milestone payment before work begins. Deposits reserve team time and cover planning, research, setup, and initial production, so they are generally non-refundable once work has started. This ensures we can commit the necessary resources to your project.
A refund may be considered if we are unable to deliver the agreed scope, if a paid milestone has not started, or if both sides agree in writing that the project should stop before meaningful work has been completed. We handle refund requests fairly and transparently.
Completed work, approved milestones, strategy sessions, custom designs, video edits, ad creatives, third-party costs, ad spend, software subscriptions, domain fees, hosting fees, and urgent delivery fees are not refundable. These costs are incurred during the delivery process.
For creative and development work, we first try to resolve concerns through reasonable revisions, fixes, or scope clarification before considering a refund. Our goal is your satisfaction, and we work with you to address any issues.
Email snipercoders25@gmail.com with your project name, payment details, reason for the request, and supporting context. We review requests case by case and reply with the next step. Include any relevant documentation to help us process your request quickly.
Refund reviews usually take 5 to 10 business days after we receive the required information. Approved refunds are processed through the original payment method where possible. We keep you updated throughout the review process.
Send us the project details and payment reference. We will review the situation clearly and fairly.